TriMed

TriMed was in need of an update of its medical and patient records for these reasons: Paper Records: TriMed was operating in a paper-laden environment that hindered efficiency. Many patient transactions required signatures that had to be printed out. Data Entry Redundancy: Oftentimes, multiple copies of paperwork existed between the office and field representatives. Cycle Delay: No actions could be made until the records returned from field reps. Once returned, the records would have to be manually entered into the system, further delaying actions and increasing the chance of human error. Complex Systems: TriMed was unable to find a system suitable for its needs and was unable to customize on its own.

We helped TriMed with the implementation of a Salesforce solution to help modernize its records and help with field rep efficiencies. Built Custom Environments: Out-of-box solutions were too complex and didn’t fit well into Trimed’s business model. We worked to build a custom solution for Trimed’s logistical and communication needs. Modernized Back Office Operations: All records and patient info were migrated to a centralized electronic platform. A chatter function was installed to improve communication between the company and patients about documentation and delivery of equipment. Field Rep Efficiency: Field reps were equipped with tablets and scanners, which allowed for real-time approval of documentation and orders. The integration of a map function allowed reps to quickly see where items needed to be delivered and, if necessary, for urgent deliveries to be made.