by Simplus team | Apr 1, 2024 | Admin, Financial Services, Latest News, Service Cloud
You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of endearment–it’s a means to survival. Almost...
by Simplus team | Mar 4, 2024 | Admin, Financial Services, Latest News
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data access dominating budding business models. Leaders in...
by Simplus team | Feb 15, 2024 | Admin, Financial Services, Latest News, Service Cloud
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and practices. Long wait times, black-hole-esque automated...
by Simplus team | Jan 16, 2024 | Admin, Financial Services, Latest News
The onslaught of fintech organizations has long been disrupting the financial services space at large, introducing a slew of new business models, technologies, and cultural approaches to the industry. 2024 will be another transformative year as these fintech ideals...
by Simplus team | Dec 4, 2023 | Admin, Financial Services, Latest News
If there’s one year-defining buzzword every industry can relate to, it would have to be AI. Artificial intelligence and its fast-approaching feasibility for many businesses took over many conversations and initiatives this year, and we’ve seen numerous...