by Zach Hudson and Matt Ritskes | Nov 17, 2022 | Sales Cloud, Salesforce Billing, Salesforce Managed Services, Service Cloud, Uncategorized
Every communications and media company that invests in Salesforce should set lofty sales and customer satisfaction goals for itself—for the simple reason that these goals are entirely within reach. Dutch telecom KPN, for example, increased customer satisfaction by 66...
by Simplus team | Nov 16, 2022 | Admin, Implementation Services, Latest News, Sales Cloud
When a new employee joins your team, it often comes with a lot of paperwork and required training materials. If this process isn’t centralized in one system, however, it easily gets hard to manage. That’s the challenge ABM was confronting when they asked...
by Brian Dalforno | Nov 14, 2022 | Admin, Commerce Cloud, Latest News, Retail and Consumer Goods
Leaders at major retailers and consumer goods organizations are always adapting their strategy to the latest demands and expectations of everyday shoppers. That’s why agile, scalable, and—perhaps most crucially—changeable cloud platforms are foundational to success in...